Privacy Policy

Last updated: June 2025

Welcome to Cracow Holidays ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@cracowholidays.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our services, or otherwise when you contact us.

The personal information we collect may include the following:

Personal Information Provided by You: We collect names; phone numbers; email addresses; and other similar information.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.

2. How We Use Your Information

We use personal information collected via our services for a variety of business purposes described below:

To facilitate account creation and logon process
To send administrative information to you
To fulfill and manage your orders
To request feedback
To protect our services
To enforce our terms, conditions and policies
To respond to legal requests and prevent harm

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

5. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Depending on your country of residence, you may have certain rights regarding your personal information.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

7. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

8. Updates To This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at info@cracowholidays.com or by post to:

Cracow Holidays
WKDK Sp. Z O.O.
ul. Marszowiecka 1b
32-087 Zielonki
Poland